Privacy & Cookie Policy

Privacy Policy

Introduction

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store and use personal information when you visit our website and on how and why we share such personal information. It also explains your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (EU) 2016/679 (commonly known as the “GDPR”), which applies across the European Union and we are responsible as the controller of that personal information for the purposes of that law.

Who we are

This website is operated by Ultimate Fintech Marketing Ltd (we, us, our or UF Agency). We are a limited liability company registered in the Republic of Cyprus with registration number HE435151. Our registered address and our head offices are both located at 11 Apostolou Andrea, Hyper Tower 3rd Floor, 4007 Limassol, Cyprus.

Our website

This privacy policy relates to your use of our website [www.ufagency.com]. Throughout our website we may link to other websites owned and operated by third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, you contact us by submitting any of the contact forms through our website or send us feedback.

We collect this personal information from you:

directly, such as when you contact us or send us feedback;
indirectly, such as through your browsing activity while on our website (see ‘Cookies’ below); and
through third parties or publicly available sources, such as analytics providers

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

your name, address and contact details
details of any communication you have with us or feedback you give us
the name of your employer or company and your job title
information about how you use our website (usage data)
IP address, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
your preferences in receiving marketing from us and our third parties and your communication preferences

We use this personal information to:

provide and maintain our website, including allowing you to participate in interactive features of our website when you chose to do so
manage our relationship with you
communicate with you
provide customer care and support
run, administer and protect our business
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
monitor the usage of our website and detect, prevent and address technical issues
improve our website and services

This website is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.

The legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we usually rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected	Type of information	How and why we use your information
When you contact us or provide us with feedback	Your name, address and contact details; professional field, job title and company or employer name; content of your correspondence with us; feedback provided to us	We use this information to deal with your request, suggestion or complaint; to communicate with you; to manage our relationship with you; to improve our website and business; to improve customer relationships and experiences; to deliver relevant website content and advertisements to you. The lawful basis for collecting and using your personal information is: necessary because you have asked us to take specific steps before entering into a contract (submission of interest and inquiry for our services); necessary for our legitimate interests (for running our business, to assess and develop our products and services, to keep our website updated and relevant, to develop our business and to inform our business plan and strategy); necessary to comply with a legal obligation.
When you chose to receive marketing and promotional communication	Your name, address and contact details; your preferences in receiving marketing material from us	We use this information to market our business and make suggestions and recommendations to you about services that may be of interest to you. The lawful basis for collecting and using your personal information is your consent. Except where we have a good reason to keep this information longer (see ‘How long your personal information will be kept’ below), we will keep this information until you unsubscribe.
Indirectly through your use of our website	See ‘Cookies and similar technologies’ below	See ‘Cookies and similar technologies’ below

Marketing

We may use your personal information to send you (by email, text message, telephone or post) information about our services and those of other members of our group.

We rely on your consent to send you promotional and marketing communications and we will ask for this consent separately and clearly.

Where you have provided your consent for promotional and marketing communications, you have the right to withdraw it at any time by:

emailing, calling or writing to us—see below: ‘How to contact us’
using the ‘unsubscribe’ link in email

We will always treat your personal information with the utmost respect and never share it for marketing purposes with other organisations outside our group.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Who we share your personal information with

We routinely share personal information with:

companies within our group;
other third parties we use to help us run our business, e.g. email automation platforms or website hosts. To receive a list of such third parties please contact us (see ‘How to contact us’ below);
professional advisers including lawyers, consultants and auditors who provide legal, consultancy and auditing services to us; and
our insurers and banks

Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We only allow third parties to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies, authorities and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Where your personal information is held

Your personal information is usually held at our offices and those of our group companies. However, once shared, it may also be held with our service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transfer of your information out of the EEA’.

How long your personal information will be kept

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will usually keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you in accordance with the law; and
to keep records required by law. For example, we have to keep basic information about our financial transactions with our customers for six years after the year in which they take place for tax purposes.

Different retention periods apply for different types of personal information. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal information, we will delete or anonymise it. Details of retention periods for different aspects of your personal data are set out in the table in ‘Further information—the personal information we collect, when and how we use it’ above.

Transfer of your information out of the EEA

It is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

with our service providers located outside the EEA. To receive a list of such providers please contact us (see ‘How to contact us’ below);
with other members of our group outside the EEA. To receive a list of such entities please contact us (see ‘How to contact us’ below); and
if you are based outside the EEA.

These transfers are subject to special rules under European and Cyprus data protection law.

Whenever we transfer your personal information out of the EEA, we ensure a degree of protection similar to that afforded in EEA countries is afforded to it by ensuring at least one of the following safeguards is implemented:

We will transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.
Where we transfer your personal information to countries that have not been deemed to provide an adequate level of protection for personal information by the European Commission, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe.

If you would like further information please contact us (see ‘How to contact us’ below).

Cookies and Similar Technologies

Introduction

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies on this website to:

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
obtain information about your preferences and use of our website;
carry out research and statistical analysis to help improve our content, our services and to help us better understand our users’ requirements; and
target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.
Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.
Analytical / Performance cookies—these cookies collect information about how you use our website, eg which pages you go to most often. Generally, they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.
Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.

The cookies we use

The table below provides more information about the cookies we use and why:

The cookies we use	Type of cookies	More information
Google Analytics	Analytical / Performance cookies	This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Consent to use cookies

We will ask for your consent to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested.

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.

How to disable cookies

If you do not want to accept cookies, you can change your browser settings so that all or some cookies are not accepted. If you block all cookies however (including essential cookies), please be aware that you may lose some of the functionality of this website. For further information about how to disable cookies please consult the help and support website of your browser.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights

You have the following rights in relation to your personal information:

Access	The right to be provided with a copy of your personal information.
Rectification	The right to require us to correct any mistakes in your personal information. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
To be forgotten	The right to require us to delete your personal information (in certain circumstances). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Restriction of processing	The right to require us to restrict processing of your personal information (in certain circumstances). This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
Data portability	The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
To object	The right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Not to be subject to automated individual decision-making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
Withdraw consent	The right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to allow you to attend or participate in our Events. We will advise you if this is the case at the time you withdraw your consent.

For further information on each of those rights, including the circumstances in which they apply, please contact us or visit the website of the Commissioner for the Protection of Personal Data (www.dataprotection.gov.cy).

If you would like to exercise any of those rights, please:

email, call or write to us—see below: ‘How to contact us’;
let us have enough information to identify you;
let us have proof of your identity; and
let us know what right you want to exercise and the information to which your request relates.

You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Cyprus is the Commissioner for Personal Data Protection who can be contacted at 1 Iasonos street, 2nd floor, 1082 Nicosia; tel: 22818456; fax: 22304565; email: commissioner@dataprotection.gov.cy; www.dataprotection.gov.cy.

Changes to this website privacy policy

This website privacy policy was last updated and published on 02.01.2024.

We may change this website privacy policy from time to time. When we do we will post the updated privacy policy on our website and we will also inform you through a notice on our website and via email if you are on our mailing list.

How to contact us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Mailing: Apostolou Andrea 11, 3rd Floor, Mesa Geitonia, 4007 Limassol, Cyprus
Email: hello@ufagency.com
Tel: +357 25 028710